Troubleshooting and Feedback
How We Handle Errors and Your Feedback
Businesses deal with problems everyday and so do we. We are human. This section is important because it ensures that you get fast customer service. The quality of your feedback messages...
How to Submit Feedback and Report Errors
Always hit the Feedback button on the right hand side of every screen.We instantly know * Make sure you use a valid email as your log in, we reply to that. Tell us exactly what...
How to Give Good Feedback and Report Bugs Effectively
Why Your Feedback Matters A brief description helps our coders and testers quickly identify what’s wrong. Example: “Cart not placing order.” Comments: Describe Step-by-Step Attachments: Screenshots and Videos Send screenshots...
When a Customer Does Not Get Invoices
Invoice Access Instructions If a customer reports they haven’t received invoices, here’s what you can do: Batching Invoices A cool feature: Batch generates one PDF with all the invoices in...
What to Do When the Page or System Is Slow
Troubleshooting Connectivity Issues Before submitting feedback, please check the following potential network-related causes: We appreciate your patience while we try to trace the source of the issue. The information requested...
