How to Handle Failed Order Validations in FTP Imports

Learn how to troubleshoot and resolve failed FTP order imports in Streamline, specifically for Wholefoods integrations.

What Happens When an Import Fails? #

• When an import fails, Streamline redirects you to a page that shows why the validation failed.
• A red triangle warning icon will flash as long as there are items in the “failed” folder.

Understanding the Validation Error Screen #

1. Error Summary
   • The red box shows a list of all errors related to the current import.
2. View Multiple Errors
   • If an item has more than one error, click the number in the “Errors” column to expand and view them all.
3. Accept or Reject Errors
   • Fix errors or click the red dash in the “Accept / Reject” column to accept them manually.
4. Remove Specific Items
   • To discard a specific item, click the trash icon on the far left.

Expanded View Example #

When you expand an item with multiple errors (step 2 above), you’ll see detailed messages explaining each issue.

Fix All Errors to Complete Import #

To successfully import your orders:

• Fix all errors or manually accept them.
• Click the green “Process Order” button at the top of the screen.
• Orders with errors cannot be imported until resolved.

Navigate Between Multiple Failed Orders #

If there are multiple failed imports, use the orange arrows in the header to move between them.