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Guidelines for Good Feedback

A brief description that tells the coder and the tester what is wrong. For example, Cart not placing order.

Comments:
Describe step by step.  Read before you send. Make sure it makes sense. 

Attachments:
Send screenshots with notes, and screen recordings (video).

To help you, we need to trace and replicate your steps.

Be descriptive.
Send a video!

If a picture paints a thousand words... A video paints a million.

We recommend the following FREE tools:

Web Paint for Chrome and Web Paint for Firefox

Draw shapes, lines, and add text to live web pages and take screenshots.

Alternatively, Microsoft Paint also does the trick

Screenpresso.com (PC only)  https://filmora.wondershare.com/screen-recorder/

Print screen (or part of) with image editor and Screen Recording. Rehearse your video and make it short and concise. 

 Click on the image to start download

Keep it tidy

Keep the thread going:

    • As soon as you send feedback, you will receive confirmation by email.
    • As soon as you send feedback, you will receive confirmation by email.
    • Reply to the message to add to your original comments and  keep the thread alive.
    • Feedback messages reach multiple members of our team simultaneously.
    • Hitting the Feedback button ensures the fastest and best response time.
    • Do not send WhatsApp messages or email or call the sales rep, unless it’s URGENT!
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