{"id":24781,"date":"2025-05-21T04:39:07","date_gmt":"2025-05-21T04:39:07","guid":{"rendered":"https:\/\/mountainstream.co\/docs\/como-enviar-comentarios-e-informar-de-errores\/"},"modified":"2025-12-17T08:22:59","modified_gmt":"2025-12-17T08:22:59","password":"","slug":"como-enviar-comentarios-e-informar-de-errores","status":"publish","type":"docs","link":"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/","title":{"rendered":"C\u00f3mo enviar comentarios e informar de errores"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p style=\"font-size:16px\">Pulsa <strong>siempre <\/strong>el bot\u00f3n \u00ab<strong>Comentarios<\/strong>\u00bb situado en la parte derecha de cada pantalla.<br\/>Lo sabremos al instante. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:16px\">Qui\u00e9n eres (est\u00e1s conectado)*<\/li>\n\n\n\n<li style=\"font-size:16px\">En qu\u00e9 p\u00e1gina est\u00e1s.<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:16px\">* Aseg\u00farate de utilizar un correo electr\u00f3nico v\u00e1lido como inicio de sesi\u00f3n, respondemos a \u00e9l.<\/p>\n\n\n\n<p style=\"font-size:16px\">Cu\u00e9ntenos <strong>exactamente <\/strong>lo que est\u00e1 haciendo.<br\/>Necesitamos <strong>replicar cada paso<\/strong> para diagnosticar el error.<br\/>Cu\u00e9ntenos:<\/p>\n\n\n\n<p style=\"font-size:16px\"><strong>1.<\/strong> Qu\u00e9 art\u00edculo.<br\/><strong>2.<\/strong> Qu\u00e9 cliente.<br\/><strong>3.<\/strong> Qu\u00e9 fecha, etc.<\/p>\n\n\n\n<p style=\"font-size:16px\">Los comentarios gen\u00e9ricos como \u00ab<em>Estoy intentando realizar un pedido con el carrito, pero no lo acepta<\/em>\u00bb <strong>no nos dicen nada.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e9d7f1e3c47&quot;}\" data-wp-interactive=\"core\/image\" class=\"wp-block-image size-full bdocs-img-border wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"466\" height=\"625\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on-async--click=\"actions.showLightbox\" data-wp-on-async--load=\"callbacks.setButtonStyles\" data-wp-on-async-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/mountainstream.co\/wp-content\/uploads\/2023\/08\/22-08-2023_08-57-30.png\" alt=\"Un formulario de comentarios para informar de errores con campos para el nombre, el correo electr&#xF3;nico y un mensaje. Mary Jones y support@mountainstream.ms est&#xE1;n rellenados previamente, junto con un mensaje. Puede cargar hasta 5 archivos y hacer clic en el bot&#xF3;n azul Enviar.  \" class=\"wp-image-7149\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Agrandar\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on-async--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p style=\"font-size:16px\">El error podr\u00eda estar causado por los <strong>datos y no por el software<\/strong>. Por lo tanto, <strong>necesitamos <\/strong>los datos. <\/p>\n<\/div>\n<\/div>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#cccccc;color:#cccccc\"\/>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button bdocs-custom-btn\"><a class=\"wp-block-button__link wp-element-button\">\u00a1Comienza ahora!<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pulsa siempre el bot\u00f3n \u00abComentarios\u00bb situado en la parte derecha de cada pantalla.Lo sabremos al instante. * Aseg\u00farate de utilizar un correo electr\u00f3nico v\u00e1lido como inicio de sesi\u00f3n, respondemos a&#8230;<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[148],"doc_tag":[],"class_list":{"0":"post-24781","1":"docs","2":"type-docs","3":"status-publish","5":"doc_category-solucion-de-problemas-y-comentarios"},"year_month":"2026-04","word_count":116,"total_views":"309","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Dwight Vista","author_nicename":"vistadwight","author_url":"https:\/\/mountainstream.co\/es\/author\/vistadwight\/"},"doc_category_info":[{"term_name":"Soluci\u00f3n de problemas y comentarios","term_url":"https:\/\/mountainstream.co\/es\/docs-category\/solucion-de-problemas-y-comentarios\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\r\n<title>C\u00f3mo enviar comentarios e informar de errores - Mountain Stream<\/title>\r\n<meta name=\"description\" content=\"Aprenda a proporcionar comentarios y errores eficaces utilizando el bot\u00f3n Comentarios y compartiendo informaci\u00f3n detallada sobre los problemas.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/\" \/>\r\n<meta property=\"og:locale\" content=\"es_ES\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"C\u00f3mo enviar comentarios e informar de errores\" \/>\r\n<meta property=\"og:description\" content=\"Aprenda a proporcionar comentarios y errores eficaces utilizando el bot\u00f3n Comentarios y compartiendo informaci\u00f3n detallada sobre los problemas.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Mountain Stream\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MountainStreamUSA\/\" \/>\r\n<meta property=\"article:modified_time\" content=\"2025-12-17T08:22:59+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/mountainstream.co\/wp-content\/uploads\/2023\/08\/22-08-2023_08-57-30.png\" \/>\r\n\t<meta property=\"og:image:width\" content=\"466\" \/>\r\n\t<meta property=\"og:image:height\" content=\"625\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:site\" content=\"@mountainstream_\" \/>\r\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/docs\\\/como-enviar-comentarios-e-informar-de-errores\\\/\",\"url\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/docs\\\/como-enviar-comentarios-e-informar-de-errores\\\/\",\"name\":\"C\u00f3mo enviar comentarios e informar de errores - Mountain Stream\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/docs\\\/como-enviar-comentarios-e-informar-de-errores\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/docs\\\/como-enviar-comentarios-e-informar-de-errores\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mountainstream.co\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/22-08-2023_08-57-30.png\",\"datePublished\":\"2025-05-21T04:39:07+00:00\",\"dateModified\":\"2025-12-17T08:22:59+00:00\",\"description\":\"Aprenda a proporcionar comentarios y errores eficaces utilizando el bot\u00f3n Comentarios y compartiendo informaci\u00f3n detallada sobre los problemas.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/docs\\\/como-enviar-comentarios-e-informar-de-errores\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mountainstream.co\\\/es\\\/docs\\\/como-enviar-comentarios-e-informar-de-errores\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/docs\\\/como-enviar-comentarios-e-informar-de-errores\\\/#primaryimage\",\"url\":\"https:\\\/\\\/mountainstream.co\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/22-08-2023_08-57-30.png\",\"contentUrl\":\"https:\\\/\\\/mountainstream.co\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/22-08-2023_08-57-30.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/docs\\\/como-enviar-comentarios-e-informar-de-errores\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs\",\"item\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/docs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"C\u00f3mo enviar comentarios e informar de errores\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/\",\"name\":\"Mountain Stream Bakery Software\",\"description\":\"Revolutionize the way you run your business\",\"publisher\":{\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/#organization\"},\"alternateName\":\"Mountain Stream\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/#organization\",\"name\":\"Mountain Stream Bakery Software\",\"alternateName\":\"Mountain Stream\",\"url\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mountainstream.co\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/mountain-stream-bakery-software-logo.png\",\"contentUrl\":\"https:\\\/\\\/mountainstream.co\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/mountain-stream-bakery-software-logo.png\",\"width\":1761,\"height\":1843,\"caption\":\"Mountain Stream Bakery Software\"},\"image\":{\"@id\":\"https:\\\/\\\/mountainstream.co\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/MountainStreamUSA\\\/\",\"https:\\\/\\\/x.com\\\/mountainstream_\",\"https:\\\/\\\/www.instagram.com\\\/mountainstreamsoftware\\\/\",\"https:\\\/\\\/vimeo.com\\\/mountainstreamnyc\"],\"description\":\"Mountain Stream helps wholesale food manufacturers and distributors solve all their needs in one ERP: Streamline connects unlimited users at company and customer level and generates all reports, as well as billing. Inventory management, purchase orders, supply chain traceability and lot tracking. Recipes, costings, Nutritional Facts, Allergens and labels. Track delivery trays left with customers and send instant PoD\u2019s. API links to Quickbooks and Xero. Support 24\\\/7 in English & Spanish.\",\"email\":\"victoria@mountainstream.co\",\"telephone\":\"+1 (646) 757 1010\",\"legalName\":\"Mountain Stream\",\"foundingDate\":\"2011-01-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"}}]}<\/script>\r\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"C\u00f3mo enviar comentarios e informar de errores - Mountain Stream","description":"Aprenda a proporcionar comentarios y errores eficaces utilizando el bot\u00f3n Comentarios y compartiendo informaci\u00f3n detallada sobre los problemas.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/","og_locale":"es_ES","og_type":"article","og_title":"C\u00f3mo enviar comentarios e informar de errores","og_description":"Aprenda a proporcionar comentarios y errores eficaces utilizando el bot\u00f3n Comentarios y compartiendo informaci\u00f3n detallada sobre los problemas.","og_url":"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/","og_site_name":"Mountain Stream","article_publisher":"https:\/\/www.facebook.com\/MountainStreamUSA\/","article_modified_time":"2025-12-17T08:22:59+00:00","og_image":[{"width":466,"height":625,"url":"https:\/\/mountainstream.co\/wp-content\/uploads\/2023\/08\/22-08-2023_08-57-30.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@mountainstream_","twitter_misc":{"Tiempo de lectura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/","url":"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/","name":"C\u00f3mo enviar comentarios e informar de errores - Mountain Stream","isPartOf":{"@id":"https:\/\/mountainstream.co\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/#primaryimage"},"image":{"@id":"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/#primaryimage"},"thumbnailUrl":"https:\/\/mountainstream.co\/wp-content\/uploads\/2023\/08\/22-08-2023_08-57-30.png","datePublished":"2025-05-21T04:39:07+00:00","dateModified":"2025-12-17T08:22:59+00:00","description":"Aprenda a proporcionar comentarios y errores eficaces utilizando el bot\u00f3n Comentarios y compartiendo informaci\u00f3n detallada sobre los problemas.","breadcrumb":{"@id":"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/#primaryimage","url":"https:\/\/mountainstream.co\/wp-content\/uploads\/2023\/08\/22-08-2023_08-57-30.png","contentUrl":"https:\/\/mountainstream.co\/wp-content\/uploads\/2023\/08\/22-08-2023_08-57-30.png"},{"@type":"BreadcrumbList","@id":"https:\/\/mountainstream.co\/es\/docs\/como-enviar-comentarios-e-informar-de-errores\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mountainstream.co\/es\/"},{"@type":"ListItem","position":2,"name":"Docs","item":"https:\/\/mountainstream.co\/es\/docs\/"},{"@type":"ListItem","position":3,"name":"C\u00f3mo enviar comentarios e informar de errores"}]},{"@type":"WebSite","@id":"https:\/\/mountainstream.co\/es\/#website","url":"https:\/\/mountainstream.co\/es\/","name":"Mountain Stream Bakery Software","description":"Revolutionize the way you run your business","publisher":{"@id":"https:\/\/mountainstream.co\/es\/#organization"},"alternateName":"Mountain Stream","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mountainstream.co\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/mountainstream.co\/es\/#organization","name":"Mountain Stream Bakery Software","alternateName":"Mountain Stream","url":"https:\/\/mountainstream.co\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/mountainstream.co\/es\/#\/schema\/logo\/image\/","url":"https:\/\/mountainstream.co\/wp-content\/uploads\/2025\/03\/mountain-stream-bakery-software-logo.png","contentUrl":"https:\/\/mountainstream.co\/wp-content\/uploads\/2025\/03\/mountain-stream-bakery-software-logo.png","width":1761,"height":1843,"caption":"Mountain Stream Bakery Software"},"image":{"@id":"https:\/\/mountainstream.co\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/MountainStreamUSA\/","https:\/\/x.com\/mountainstream_","https:\/\/www.instagram.com\/mountainstreamsoftware\/","https:\/\/vimeo.com\/mountainstreamnyc"],"description":"Mountain Stream helps wholesale food manufacturers and distributors solve all their needs in one ERP: Streamline connects unlimited users at company and customer level and generates all reports, as well as billing. Inventory management, purchase orders, supply chain traceability and lot tracking. Recipes, costings, Nutritional Facts, Allergens and labels. Track delivery trays left with customers and send instant PoD\u2019s. API links to Quickbooks and Xero. Support 24\/7 in English & Spanish.","email":"victoria@mountainstream.co","telephone":"+1 (646) 757 1010","legalName":"Mountain Stream","foundingDate":"2011-01-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/mountainstream.co\/es\/wp-json\/wp\/v2\/docs\/24781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mountainstream.co\/es\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/mountainstream.co\/es\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/mountainstream.co\/es\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/mountainstream.co\/es\/wp-json\/wp\/v2\/comments?post=24781"}],"version-history":[{"count":1,"href":"https:\/\/mountainstream.co\/es\/wp-json\/wp\/v2\/docs\/24781\/revisions"}],"predecessor-version":[{"id":24782,"href":"https:\/\/mountainstream.co\/es\/wp-json\/wp\/v2\/docs\/24781\/revisions\/24782"}],"wp:attachment":[{"href":"https:\/\/mountainstream.co\/es\/wp-json\/wp\/v2\/media?parent=24781"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/mountainstream.co\/es\/wp-json\/wp\/v2\/doc_category?post=24781"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/mountainstream.co\/es\/wp-json\/wp\/v2\/doc_tag?post=24781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}